File Association - Change

Yesterday, a customer brought his computer into where I work. He was having trouble opening his email attachments. His friends was able to open the same email attachments with no problem.

I started up his computer on the test bench. I had him open his email and one of the attachments that he said he was having problems opening. It was less than a minute I saw the problem.

His email attachment was a ".doc" file. His computer he had not opened those files in Word, yet. I moved the attachment to his Desktop, then right clicked on it. I then left clicked on the Properties option. At the top of the properties option where is reads, Opens with: I left clicked on change, then selected Word.

Now he was able to open his Word email attachments just by left clicking on them.

From time to time when a program gets install to open specific files the association does not get connected. Then you have to connect the two manually. That is what I had done in this case.